Work

30 years building and shipping software products at scale.

← Family Mark Stacey Kiah Sofi Miles Family Heritage

I retired from Amazon in Jan 2026. You can read a bit more about my path on my blog.

MARK GRIFFITH

Director · Technical Leader · Product Strategist

Issaquah, WA · 425-281-2844 · mark.griffith@gmail.com
linkedin.com/in/markgriffith · niffgurd.com

Available for consulting engagements and mentoring.

What I Do

I love working with smart people on hard problems. I have 30 years building and shipping software products at scale — from an e-commerce pioneer to a Director at Amazon. I bring a rare mix of engineering depth, product instinct, usability thinking, and program execution across global teams. For the last 10 years of my career, I did this through leading teams, hiring, promoting and creating a strong culture of ownership and execution that were focused on customer obsession and delivery — we shipped product via software that grew and supported extremely large businesses.

Strengths

▸Large org full software lifecycle and organizational leadership (~500 person orgs)
▸Global team building — Seattle, Beijing, India, Wales and across all Amazon marketplaces worldwide
▸Product strategy, roadmap ownership, and executive alignment
▸Distributed systems, service-oriented architecture, payments at scale
▸Usability, interaction design, and information architecture
▸Cross-functional program execution at Amazon scale
▸Engineering culture, recruiting, and team growth

Experience

Amazon.com

2005 – 2026(21 yrs)

Director, Seller Fulfillment ServicesFeb 2020 – Jan 2026

Led seller fulfillment strategy and execution across Amazon's global fulfillment network — the systems and teams that enable third-party sellers across all Amazon marketplaces worldwide. Amazon's marketplace reached $638B in total net sales in 2024, with third-party sellers accounting for 66% of total GMV. Led an org of ~500 people with global responsibility across every Amazon marketplace. Led the acquisition, incubation and integration of Veeqo to Amazon that transformed multi-channel fulfillment in 2021.

Director of Software Engineering, Amazon PaymentsSep 2014 – Feb 2020

Director of engineering for Amazon Payments, leading software teams building payment infrastructure and products at Amazon scale. Amazon processes billions of transactions annually across 20+ countries.

Director of Software Engineering, FBAMar 2014 – Sep 2014

Managed the Inventory, Outbound, and Global Selling engineering teams for Fulfillment by Amazon. FBA enables sellers to Pick, Pack, and Ship via Amazon's fulfillment network — now used by 89% of top Amazon sellers.

Senior Software Manager, FBA (Seattle)Aug 2012 – Mar 2014

Managed multiple FBA software teams in Seattle and China, driving engineering execution across a rapidly scaling global program.

Senior Software Manager, FBA (Beijing)Feb 2011 – Aug 2012

Led three software development teams in Beijing. Rebuilt the org from the ground up — hired three managers and more than a dozen engineers.

Group Program Manager, FBAJan 2010 – Jan 2011

Managed a group of Technical Program Managers for the FBA program.

Principal Technical Program ManagerFeb 2005 – Jan 2010

Aug 2005bebe.com on Amazon platform
Apr 2006Fulfillment by Amazon (FBA)
Jan 2007Multi-Channel Fulfillment Program
Mar 2008Fulfillment Web Service (aws.amazon.com/fws)
Apr 2008FBA Japan
Sep 2008China Fusion Project
Dec 2009FBA Fee Projects
Feb 2010Cash on Delivery for FBA Japan

BEA Systems Inc.

1999 – 2005(6 yrs)

Group Program Manager2004 – 2005

Led PMs across Seattle and Boulder offices driving tools strategy for the WebLogic platform. Co-presented product strategy to executives.

Program Manager2003 – 2004

Usability lead for WebLogic Server 8.1. Defined application user model, console information architecture, deployment, and out-of-box experience for 9.0. Patent: Split Source Development System. Server startup: 48s → 8s · Deployment: 14s → 1s.

Customer Centric Engineer2001 – 2003

Worked on JMX/MBeans management system. Visited customers relentlessly gathering feedback. Partnered with CTO's office on key accounts.

Support Engineer1999 – 2001

Lead for support team. On-site response for production-down escalations. President's Award (2000). Team mentor.

WebLogic Inc.

1998 – 1999(1 yr)

Developer Relations Engineer1998 – 1999

Support for software engineers building Java applications on WebLogic Server. Front-line technical liaison between product and developers.

Nu Skin Enterprises

1995 – 1998(3 yrs)

Software Engineer1995 – 1998

Cut my teeth as a fledgling engineer on Java 1.0 — e-commerce website using NSAPI Java APIs and a pre-servlet architecture, 3-tier JDBC driver connecting to an Oracle database. Built Nu Skin's first intranet. SAP Order Entry team.

Education

Brigham Young University — B.A. History · Phi Alpha Theta honor society
Brigham Young University — Graduate coursework, Asian Studies (1994–1995)
Chinese language study in Taiwan (1995)
Eagle Scout

Consulting & Mentoring

I consult with teams and organizations on product strategy, engineering leadership, organizational scaling, and technical program management. 30 years of experience across startups, growth-stage companies, and Amazon at Director level. Reach out to discuss your needs — engagements are scoped and priced accordingly.

I also enjoy working with people earlier in their careers navigating the path from engineer to technical leader. If you want a conversation, reach out.

mark.griffith@gmail.com · linkedin.com/in/markgriffith

↓ Download resume (plain text)

Photography from Work

I have combined my hobby of photography with my work life — here are photos from my time at work, one album per year at Amazon, plus the WebLogic archives.